Maintenance includes:

• Software Updates. Safe delivers about four major updates per year, plus a new version every year. The latest versions (and older versions) for all platforms can be found on the Download page. At the top left, select version if needed. Also remark the change log.
• Note that you can install several versions of FME in parallel. This is useful if, for example, a format has been set or if you encounter problems with newer versions.
• Security updates and issues
• Deprecations: FME evolves over time, and as part of this process, certain features, plugins, and libraries may be deprecated due to changes in availability, support, or API access.. This page provides a comprehensive list of deprecated features, including the year of deprecation and any recommended replacements or actions.

For support requests, please contact TYDAC first at info@tydac.ch (if you contact Safe directly, it lands with us anyway).

Support includes:

• Diagnosis of product defects
• Issues with installation or upgrade (for standard installations only)
• Errors due to the FME platform
• Response to security concerns
• Questions about product updates

Support does not include:

• How-to questions are limited to general enquiries about the FME platform. Workflow design, optimization and best practices are considered outside of customer support. If further support is required, we recommend using the FME community or consulting TYDAC. Answers to how-to questions that take less than 15 minutes are answered by TYDAC at no cost (per customer per month).
• Installation, migration or configuration walkthrough
• Workflow design or optimization
• System and network design
• Configuration, installation or support of third-party products such as INTERLIS. For INTERLIS support please contact the software supplier, Eisenhut Informatik